Training And Education

1. Data and Information Management:

Data and information management is an integral part of any healthcare organization. To be successful healthcare leaders need to understand how to utilize data to move organizational performance forward and identify areas that need improvement. In this course you will understand and learn:

• The role of information management in improving quality and reducing risks
• The information management and decision making process
• The role of statistics in eliminating process variation
• Epidemiological theory and methods
• Defining the population
• Data collection techniques
• Basic statistics
• Construct and interpret run charts
• Construct and interpret Pareto charts
• Construct and interpret scatter diagrams
• Construct and interpret histograms
• Select the appropriate type of control chart to use
• Display techniques
• Analysis and interpretation, drill down into aggregated data
• Use Microsoft Excel to construct Pareto charts, scatter diagrams, histograms and control charts.


2. Risk Management:

Healthcare organizations strive to give the best possible care while minimizing any risk for harm. The Joint Commission states that “Quality is the optimal achievement of therapeutic benefit and avoidance of risk and minimization of harm”

This course will present the following concepts of Risk Management:   

• Risk Management as an organization wide PI Process
• Governance oversight process
• Corporate accountability and liability
• Professional liability
• Clinical component of the program
• Administrative components of the program
• Organization wide early warning system
• Risk management and accreditation
• Enterprise risk management
• The risk register
• Risk identification and risk mitigation strategies


3. Patient Safety Management:

All over the world patients die or suffer injuries as a result of the health care they receive. Today, patient safety is becoming the focus of all health care organizations.

In this course you learn how the following factors impact patient safety and how to manage them effectively:

• Patient safety culture
• Medical errors
• Medication safety
• IOM  Report: To Err Is Human
• Patient safety goals and safe practices
• Patient safety programs
• Hospital acquired infections
• Comprehensive Unit Safety Program (CUSP)
• Responding to adverse events
• The sentinel events process


4. CPHQ Preparatory Course:

This course is offered to healthcare practitioners who wish to prepare for Certification of Professional in Healthcare Quality (CPHQ) and will cover the following:

• Understand the main topics of the CPHQ Exam 
• Obtain the CPHQ Exam characteristics
• Identify tools/resources needed to assist in exam preparation
• Know the basic tools and concepts used in Total Quality Management
• Understand the focus on patient safety and elimination of medical errors
• Know leadership roles in translating strategic goals into quality outcomes
• Identify key concepts in strategic management for healthcare quality
• Identify key concepts and tools for effective organization management
• Use statistical analysis and data interpretation tools used in performance improvement
• Identify areas of focus in risk, utilization, and case management processes
• Understand test tips for CPHQ Exam